Ordering Information

Welcome to our secure online store. This document is for shoppers to learn about our procedures, from cart & checkout to shipping & payment.

How to order online

1) Create an online account

Note: RCR International Ltd do not on sell your personal information to third parties.

2) Login with your username and password

3) Select the products you wish to purchase, by either browsing through the different categories in the menu or use the quick find option if you know the product name you are after.

4) Click on the ‘add to cart' icon and select size and quantity you wish to purchase

5) Proceed to ‘your cart' and enter your billing and shipping addresses.

Note: shipping address cannot be a PO Box all orders must be accepted in person and signed for.

6) Freight charges are:

• Free for orders over $200, or
• $9.99 including GST for orders under $200

7) Estimated delivery times based on business days and excluding public holidays is between 1 and 3 days. Please note this is not guaranteed and some rural areas may take longer.

If your order is urgent and you require same day or overnight delivery, please contact us on 0800 776 825 or email info@proval.co.nz for a quote on these delivery services.

8) Payment is required upfront, select from one of two secure payment options:

• Credit Card - VISA and MasterCard (For AMEX use PayPal)
• PayPal
• Bank Transfer

9) Submit your order

10) Once your order is placed, you will receive an email immediately confirming we have received your order

11) A second email will be sent to you once your order has been despatched

12) Any questions? Contact us